Shipping Policy

 

Shipping Fees

Shipping prices for regular delivery inside Australia are included in the prices unless otherwise indicated.

Some courses such as face-to-face delivered courses do not require the shipping of any items unless additional products are purchased.

Domestic & International

Shipping is available to all countries.

Delivery Timeframes

Delivery timeframes are calculated from the date your order was shipped.

  • Aus Domestic Regular Post: 3-6 Business Days
  • Aus Domestic Express Post: 1-3 Business Days
  • International Post: 10-15 Business Days

Return to Sender (RTS) Timeframes

RTS timeframes are calculated from the date your order was shipped.

  • Aus Domestic Regular Post: 14 Business Days
  • Aus Domestic Express Post: 7 Business Days
  • International Post: 30 Business Days

Re-Delivery Window

The re-delivery window is:

  • After the relevant RTS timeframe has passed, AND
  • Before 90 business days have passed since your order was shipped

Order Re-Delivery

Free Re-Delivery

Free domestic standard re-delivery is available if any of the following situations have occurred. For a detailed breakdown of the costs of reproduction and re-delivery please see “Cost Details” below.

Situation 1

  • A mistake was made by SPEECHCRAFTER with the shipping of the order or the order contents

Situation 2

  • The student has purchased Delivery Insurance from SPEECHCRAFTER in the original order, AND
  • The item has arrived and is correct, but damaged

Situation 3

  • The student has purchased Delivery Insurance from SPEECHCRAFTER in the original order, AND
  • We are inside the Re-Delivery Window, OR the order has been returned to our return address, AND
  • The address provided for the previous delivery attempt does not need to be altered, AND
  • A free re-delivery attempt has not already been made at this address

Cost Details

  • Order reproduction: FREE
  • Domestic Standard Post: FREE
  • International Shipping: Half Price

Other Re-Delivery

If none of the above FREE delivery criteria fit your situation you will need to pay a fee before SPEECHCRAFTER will re-send your order. Please see below for how the fees are calculated.

Order Reproduction

  • FREE:

o                                    The order has arrived and is incorrect or damaged, OR

o                                    The order has been returned to SPEECHCRAFTER’S  return address OR

o                                    We are inside the Re-Delivery Window, AND Delivery Insurance has been purchased from SPEECHCRAFTER in the original order.

  • Full Price – In all other circumstances order reproduction will be full price. Full price for order reproduction means:

o                                    The same price that was originally paid for any physical product such as:

  • Certificates
  • Statements of attainment
  • Paper forms
  • Other physical products

o                                    Replacement cost for any White Cards. There is a process and a cost involved in replacing a missing white card which is lower than the original cost.

Domestic Standard Post

  • FREE if the postal address that was provided to SPEECHCRAFTER for the original order does NOT need to be changed for redelivery
  • In all other circumstances there will be a shipping and handling fee

Special Delivery

International Post

SPEECHCRAFTER can organise to post your items overseas at an extra cost. Please contact us so we can discuss if this is a suitable option for you.

Express Post

SPEECHCRAFTER can organise to post your items via Express Post at an extra cost. Please contact us so we can discuss if this is a suitable option for you.